Avoiding mistakes in voice AI can make customer service smoother and more...

https://cashsbrilliantperspectives.cavandoragh.org/what-is-a-hallucinated-completion-in-voice-ai

Avoiding mistakes in voice AI can make customer service smoother and more accurate. This post explains simple steps like reading back order numbers—so B3172 doesn’t get mixed up with B3712—and using risk-tiered verification to double-check sensitive info