Getting a bad review removed isn't easy, but it is possible if you know the...

https://jaredxfdd350.huicopper.com/what-to-do-when-the-reviewer-is-not-in-your-records-a-strategic-guide-to-google-review-disputes

Getting a bad review removed isn't easy, but it is possible if you know the rules. Google will take down feedback that violates their specific content policies, such as spam or hate speech