Handling negative reviews can feel personal, but your response should be a...

https://www.play-bookmarks.win/building-trust-takes-time-but-one-bad-review-can-feel-like-a-disaster-in-this

Handling negative reviews can feel personal, but your response should be a business decision. When a critique hits your page, apply the fact vs. opinion test. Always document the interaction with screenshots and timestamps before acting