How a $12M SaaS Company Nearly Tore Itself Apart Over Relationship Intelligence vs Execution Governance

https://www.slideserve.com/eogernrhbu/why-sourcing-led-platforms-should-sit-at-the-center-of-layered-operational-syste

Everyone assumes governance is a checkbox. They whisper that relationships smooth every process and that setup effort is overhead you can cut. That belief cost BeaconOps - a real-ish SaaS company at $12 million ARR - more than revenue