Mobile AI voice agents replace menu-heavy IVR and text bots with spoken...

https://dibz.me/blog/what-is-the-simplest-ivr-replacement-flow-for-a-small-business-1294

Mobile AI voice agents replace menu-heavy IVR and text bots with spoken conversations that handle routine requests or pass context to a person. Gartner projected conversational AI would cut contact center agent labor costs by $80B in 2026.