One day your rating is a solid 4.6, and the next, a wave of fake reviews tanks...

https://mike-wiki.win/index.php/Negative_Review_Response_Mistakes:_What_You_Should_Never_Say_to_an_Angry_Customer

One day your rating is a solid 4.6, and the next, a wave of fake reviews tanks you to a 4.1. It’s infuriating, but panic is the enemy. I’ve seen businesses lose upwards of $50,000 in revenue because they handled a smear campaign the wrong way