Patients now expect healthcare to be as responsive as their favourite apps....

https://sierra-wiki.win/index.php/Patient_Portals_vs_Mobile_Apps:_The_Reality_Check_for_Modern_Healthcare

Patients now expect healthcare to be as responsive as their favourite apps. Waiting weeks for a routine chat is fading. Instead, video consults and secure messaging offer direct access to clinicians, while patient portals keep your history in your pocket